Refunds & cancellations
How deposits, cancellations, rescheduling, and incomplete assessments are handled for Resource Canvas Core engagements.
Effective date: 1 August 2026
This policy applies to professional engagements with Resource Canvas Core: Resource Consumption Assessments, portfolio pulse reviews, operations briefing workshops, and agreed follow-up desk checks. It does not cover physical retail products, software subscriptions, or delivery of goods — we do not sell those.
Booking deposits
A 40% deposit ordinarily secures an assessment or workshop window. The deposit is credited toward the final fee. Deposits are refundable or partially refundable according to the timelines below.
Cancellation by you
| Notice before scheduled start | Deposit treatment |
|---|---|
| 10+ business days | Full deposit refund |
| 5–9 business days | 50% of deposit refunded |
| Fewer than 5 business days | Deposit retained |
| After on-site work or substantive analysis has begun | Deposit retained; work completed to date may be invoiced on a time basis |
Written cancellation must be sent to hello@resourcecanvascore.digital or confirmed by reply to our scheduling email.
Rescheduling
You may reschedule once without penalty if you give at least 5 business days’ notice and a new window is agreed within 60 days. Further reschedules may incur a AUD 350 administration fee plus any non-recoverable travel already purchased.
Cancellation by us
If we must cancel for illness, safety, or conflict and cannot offer a suitable new date within 30 days, you receive a full refund of amounts paid for the cancelled engagement.
Work already started
If you cancel after floor visits or analysis have begun, we invoice reasonable time spent at the rates implied by the statement of work, capped at the quoted fee. Partial findings notes may be released at our discretion; a full findings pack is not owed if the engagement was stopped early.
Workshops
Workshops cancelled with fewer than 5 business days’ notice forfeit the deposit. Participant no-shows on the day do not attract an extra fee beyond the session fee already due; we do not “make up” seats without a new booking.
Non-refundable items
- Third-party travel already purchased with your written approval
- Venue hire booked at your request
- External meter-reader fees incurred with your approval before cancellation
Refund method & timing
Approved refunds are returned to the original payment method within 10 business days of written approval. Bank processing times may add several days.
No-shows (on-site days)
If our assessors arrive at the agreed time and safe access is not provided without prior notice, that day may be charged as spent, and redeployment fees may apply to complete the engagement.
Exceptions
Australian Consumer Law guarantees still apply where relevant. Nothing in this policy excludes rights that cannot be excluded by law.
Contact for refund requests
Email hello@resourcecanvascore.digital with your organisation name, invoice number, and reason. Phone +61 7 5550 3290 for urgent scheduling changes. Postal address: Level 8, 32 Queen Street, Brisbane QLD 4000.